Shipping & Returns
Orders are usually shipped within 48 hours after payment is received. Orders are shipped either by USPS Priority Mail or UPS Ground rate to the United States (7 to 10 days for delivery after package is shipped). Retail orders over $150 will enjoy free shipping. Shipping will be refunded when order is received and processed.
Orders are shipped to the U.S. and U.S. Territories ONLY at this time.
We will accept the return of shipped merchandise if notification is within 7 days of receipt. We will issue a replacement product if damaged in transit or refund you. The cost of return shipping shall be the responsibility of the customer.
Shipping charges are calculated upon the weight of the items within your order. We are not able to ship large orders to P.O. Box addresses.
Due to an increase in credit card fraud, we reserve the right to choose to ship items to the billing address only. We do NOT ship to P.O. Boxes. If you should have any questions please do feel free to contact us. Any orders placed over $1,000.00 will be contacted for verification and shipment will require a signature.
We will not refund, and or be held responsible for any items that you return/send to us after the (10) day grace period. We also will not be held responsible to have your item returned back to you - if you would like the item returned back to you - you will be responsible for the re-shipping cost. Returned items must be returned in new and unused condition, in the original boxes and with all paperwork (includes warranties), parts and accessories to insure credit back to your Charmed By Starr account.
Shipping Address:
Please make sure your Shipping Address is correct when placing your order!! If you enter the wrong address, it will be your responsibility to contact us within (8) hours before your order is shipped out.
If the shipment is non-deliverable and or delivered to the wrong address due to your mistake we will not be held liable and or responsible! You will be responsible for any other charges that maybe be incurred by the Carrier (unless otherwise noted). It is your responsibility and it will be up to you to track your package once the order is shipped with your tracking information.
If the Shipping Carrier cannot deliver to the address that we were given by you & or is asked to ship to another address you will be held responsible for any and all additional charges the Carrier will charge us for any changes made to the shipping order after it was placed.
If for any reason your package has been returned and or if the shipment has been refused - you will be held responsible for the reshipping costs and any other costs associated with it having it being returned back to us. We will not reship any order(s) until the payment is made for above costs. If the order is canceled - after a non-shipment of the order you will be held responsible for a 45% cancellation/restocking fee plus any shipping/reshipping charges
Shipping Damages:
If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 24 hours so we may get the issue resolved in a timely manner. Krystal Madison/Sleepy Hollow Witch will, upon your request, replace any merchandise that is received in damaged condition as a result of a packing error. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of the customer.
If you encounter any damages you must submit the claims directly to the "Shipping Carrier", UPS (United Parcel Service) and or (United States Postal Services). Any damage claims must be made immediately or within 24 hours of receipt of package to the shipping Carrier.
We are not responsible for returned items being lost or broken in transit back to us. Please do ensure you place adequate tracking and insurance on your return when shipping to us.
We want you to be happy with all your purchases from SleepyHollowWitch.com. If you are not completely satisfied with your purchase, Contact Us and we will try to make it right.
Orders are shipped to the U.S. and U.S. Territories ONLY at this time.
We will accept the return of shipped merchandise if notification is within 7 days of receipt. We will issue a replacement product if damaged in transit or refund you. The cost of return shipping shall be the responsibility of the customer.
Shipping charges are calculated upon the weight of the items within your order. We are not able to ship large orders to P.O. Box addresses.
Due to an increase in credit card fraud, we reserve the right to choose to ship items to the billing address only. We do NOT ship to P.O. Boxes. If you should have any questions please do feel free to contact us. Any orders placed over $1,000.00 will be contacted for verification and shipment will require a signature.
We will not refund, and or be held responsible for any items that you return/send to us after the (10) day grace period. We also will not be held responsible to have your item returned back to you - if you would like the item returned back to you - you will be responsible for the re-shipping cost. Returned items must be returned in new and unused condition, in the original boxes and with all paperwork (includes warranties), parts and accessories to insure credit back to your Charmed By Starr account.
Shipping Address:
Please make sure your Shipping Address is correct when placing your order!! If you enter the wrong address, it will be your responsibility to contact us within (8) hours before your order is shipped out.
If the shipment is non-deliverable and or delivered to the wrong address due to your mistake we will not be held liable and or responsible! You will be responsible for any other charges that maybe be incurred by the Carrier (unless otherwise noted). It is your responsibility and it will be up to you to track your package once the order is shipped with your tracking information.
If the Shipping Carrier cannot deliver to the address that we were given by you & or is asked to ship to another address you will be held responsible for any and all additional charges the Carrier will charge us for any changes made to the shipping order after it was placed.
If for any reason your package has been returned and or if the shipment has been refused - you will be held responsible for the reshipping costs and any other costs associated with it having it being returned back to us. We will not reship any order(s) until the payment is made for above costs. If the order is canceled - after a non-shipment of the order you will be held responsible for a 45% cancellation/restocking fee plus any shipping/reshipping charges
Shipping Damages:
If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 24 hours so we may get the issue resolved in a timely manner. Krystal Madison/Sleepy Hollow Witch will, upon your request, replace any merchandise that is received in damaged condition as a result of a packing error. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of the customer.
If you encounter any damages you must submit the claims directly to the "Shipping Carrier", UPS (United Parcel Service) and or (United States Postal Services). Any damage claims must be made immediately or within 24 hours of receipt of package to the shipping Carrier.
We are not responsible for returned items being lost or broken in transit back to us. Please do ensure you place adequate tracking and insurance on your return when shipping to us.
We want you to be happy with all your purchases from SleepyHollowWitch.com. If you are not completely satisfied with your purchase, Contact Us and we will try to make it right.
© 2022 Krystal Madison & SleepyHollowWitch.com, a subsidiary of Madison Trust Holdings, LLC.
All rights reserved.
No portion of this site or its products and descriptions in whole or in part, may be duplicated or used without express consent from the owner.
All rights reserved.
No portion of this site or its products and descriptions in whole or in part, may be duplicated or used without express consent from the owner.