Shipping & Return Information
Due to seasonal volume of orders, please allow 3-8 business days for orders to arrive.
All orders are shipped via USPS. Tracking is uploaded and emailed to customers upon shipping. Please check with the shipping provider using your tracking number if any shipping delays occur.
Shipping:
Please allow 3-8 business days. We appreciate your patience. Shipping can only occur when the post office is open, which is why the shipping window is in BUSINESS DAYS. Monday-Friday and some Saturdays and government holidays. If an order is large or contains soap, orders may take longer to ship as all soap bars are made fresh. Free products, rewards, etc. can take up to 45 days to receive.
Products are shipped via USPS When your order ships, you will be sent an email with tracking from Sugar Shower. Please check your junk mail or spam before you contact them or me.
International Shipping:
Unfortunately, I do not accept international orders at this time.
Lost Packages:
A package is not deemed "lost" until 30 days from the day of shipping. At which time, please contact me with your order number and tracking number so I can address your case to determine the best solution. Neither SSC LLC or SleepyHollowWitch.com are responsible for missing or stolen packages. Please contact your local post office first with your tracking number. If a package is returned because the incorrect address was entered at time of ordering, customer is responsible for re-shipping fees. If they choose to cancel, they will only get a refund for the cost of the items, not the first attempted shipping fees.
**Neither SSC LLC or SleepyHollowWitch.com is responsible for delayed shipments from USPS
Returns/Exchanges
All sales are final. Due to the nature of the products, I do not accept returns or exchanges. If there is an error with your order, or something is damaged, please notify me within 72 hours of receiving your order so I can assist you. Either within the form of a refund, replacement or store credit. For wrong items or damaged items, I request photos to further assist customers.
Cancelations
I only allow cancellations within 24 hours of purchase, if your order has not been created, packaged or shipped. Please contact me with your name and order number so I may find out if a cancellation is possible. This is because Sugar Shower is a small batch company and begin working on orders as soon as they are placed. If an order is canceled and comes with any free product-free gift, free sample, free giveaway, by canceling the order, customer will no longer receive that free item.
Promotions
Any promo that indicates or discount or free item above a certain dollar amount: before shipping and after any discounts
© 2023 SleepyHollowWitch LLC
All rights reserved.
No portion of this site or its products and descriptions in whole or in part, may be duplicated or used without express consent from the owner.
All rights reserved.
No portion of this site or its products and descriptions in whole or in part, may be duplicated or used without express consent from the owner.